Patient Guide
Welcome to Aesthetic Health Your Regenerative Care Journey Begins Here
Our Vision
Our vision is to be one of the leading providers of whole-human aesthetic medical and regenerative and preventative care in the UK. Working collaboratively as a team and in partnership with patients, we offer multidimensional, individualised and personal care. We endeavour for patients to feel 100% at ease, reassured, nurtured, special and unique at every stage.
Our Mission
Our mission is to uplift the lives of our patients, always going the extra mile for them. We fulfil our mission by being a leading provider of excellence in care, combining a high-quality state-of-the-art environment and medical technology with a highly trained and dedicated medical team. We strive to deliver exceptional patient care and patient experiences, characterised by excellent clinical outcomes and safety, combined with a nurturing, attentive patient journey.
Our Values
We work in partnership with our patients, treating them with dedication, compassion and kindness. We strive to help our patients and staff always feel unique and special, treating each other with respect, dignity and loyalty. We always act with integrity and candour.
Quality & Safety
We ensure the highest standards and excellent outcomes through effective interactions, decision-making, and actions.
Inclusion
We intentionally create an environment of compassionate belonging where all are valued and respected.
Innovation
We drive changes, small and large, to transform Aesthetic Medical Care, within our clinic and beyond.
Empathy
We imagine what another person is going through, work to alleviate suffering, and create joy whenever possible.
Integrity
We adhere to high moral principles and professional standards by a commitment to honesty, confidentiality, trust, respect, and transparency.
Teamwork
We work together to ensure the best possible care, safety, and well-being of our patients and fellow team members.
About Us
Aesthetic Health is a CQC-registered medical clinic specialising in regenerative aesthetics and advanced skin health. Under the leadership of Dr Julia Sevi, our Registered Manager and Clinical Director, our expert team offers evidence-based treatments rooted in clinical excellence and nurturing care. We focus not only on visible outcomes, but on revitalising the skin and self through holistic, personalised medicine.
Our Commitment to You
Your wellbeing is at the heart of everything we do. We are proud to offer care that is:
- Safe and medically rigorous, with full CQC compliance
- Personalised and regenerative, treating underlying causes—not just symptoms
- Transparent, with open dialogue around treatment options, pricing, and expectations
- Supportive and respectful, ensuring you feel heard and valued
- Professional and ethical, with clear communication and clinical accountability
What to Expect During Your Visit
Before Your Appointment
You will receive all relevant information in advance, including preparation guidance and pre-treatment advice. Our team is here to ensure you feel informed, prepared, and at ease.
On Arrival
You’ll be welcomed by our patient care team and shown to your private treatment room. We aim to provide a calm, comfortable, and unhurried experience from the moment you arrive.
During Treatment
Your practitioner will revisit your treatment plan, check for consent, and answer any remaining questions. There is always space for conversation, reflection, and reassurance. You’ll never be rushed, and no treatment begins until you’re fully comfortable.
Aftercare & Follow-Up
Regeneration doesn’t stop when you leave the clinic. You’ll be provided with tailored aftercare instructions and ongoing support from our team. If you experience any concerns or side effects, we’re just a call away.
Individual Needs & Reasonable Adjustments
We are committed to making Aesthetic Health a welcoming and accessible space for everyone. If you have any specific needs—whether physical, sensory, cognitive, emotional, or cultural—please let us know in advance so we can make reasonable adjustments to support your comfort and care. This might include:
- A quieter appointment environment
- Extra time for discussion or consent
- Mobility support or access considerations
- Clear, simplified information formats
- The presence of a support person
You can share any adjustments you may require during your discovery call, on your medical history form, or by contacting us directly: patientcare@aesthetichealth.co.uk or 0113 269 7274.
Your Rights as a Patient
You have the right to:
- Be treated with dignity, compassion, and clinical respect
- Receive accurate, jargon-free information about your care
- Ask questions and expect honest, thoughtful responses
- Give – or withdraw – informed consent at any point
- Provide feedback or raise concerns without judgement
Your Role in Your Regenerative Journey
To help us provide you with the highest standard of care, we ask that you:
- Arrive on time and follow preparation instructions
- Provide accurate and updated medical history
- Share any concerns with your practitioner openly
- Let us know promptly if you need to reschedule
- Follow your aftercare plan to support the best possible outcomes
Informed Consent
Your safety and autonomy matter. Before any treatment, you will:
- Receive a clear explanation of what the treatment involves, including risks and benefits
- Have time to ask questions and consider your options
- Sign a consent form specific to your chosen treatment
- Be reminded of your right to change your mind at any time
Safety & Quality Assurance
Aesthetic Health meets and exceeds the Care Quality Commission’s standards for safe, effective, and well-led care. We maintain rigorous clinical protocols, regular team training, and continuous quality audits to uphold the highest levels of service. We are committed to protecting your personal information and privacy at every stage of your care, in line with GDPR and CQC standards. Clinical discussions always take place in private treatment rooms.
Compliments, Concerns & Complaints
Your feedback helps us grow. Whether you have a suggestion, concern, or compliment, we encourage you to speak to any team member or contact us directly: patientcare@aesthetichealth.co.uk or 0113 269 7274. or Aesthetic Health, Harrogate Road, Leeds, LS17
All formal complaints will be acknowledged within 3 working days and reviewed with care, confidentiality, and professionalism. We regularly review all feedback as part of our commitment to continuous improvement.
Emergency Contact Details
If you experience any medical concerns after your treatment:
- During clinic hours:0113 269 7274
- Out of hours (urgent only):07720 972897 (please text if not answered immediately)
- In a medical emergency:111 (NHS non-emergency) or 999 (urgent/life-threatening emergencies)
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AH 7-Star Care
REGENERATIVE PRINCIPLES
Our pioneering and innovative treatment methods are regenerative, not cosmetic, delivering enduring, natural-looking results. We achieve this by stimulating the body’s natural powers of regeneration and repair, and slowing underlying causes of degeneration. Regeneration is a journey, more than a destination, and we help keep you travelling in the right direction by training your tissues into optimal health, to regain and maintain your healthy glow.
DETAILED DIAGNOSTICS
Our unique diagnostic process underpins treatment assessment and delivery during your regenerative journey. From your Comprehensive Consultation and Signature Examination, throughout your AH experience, we methodically examine the multilayer structure and health of your tissues, in order to accurately prescribe treatment to fit your needs. In addition to traditional examination, our augmented methods may include scientific measurements, medical photography and ultrasound visualisation
MULTIDIMENSIONAL PRESCRIPTIONS
Dynamic treatment prescriptions holistically address individual needs and concerns, with an integrated whole-person approach. Treatments and advice are prescribed in ideal combinations to enhance their regenerative effects, with a patient’s underlying health and lifestyle factored into their individual plan, thus addressing your health inside and out
INTEGRATED TEAM CARE
This crucial standard ensures that patients are receiving the very highest form of actively managed integrated care at every stage. Dr Julia and the clinical team collaborate directly to enable each patient to benefit from our team’s combined knowledge and expertise, ensuring seamless continuity and optimised results.
HEIGHTENED CARE CURATION
Aesthetic Health member patients are supported by a personal Care Curator, who coordinates with them directly for a seamless 7-Star Care experience. Appointments and treatments are scheduled according to individual plans, and synergistically sequenced to optimise results and comfort.
SCRUPULOUS CARE STANDARDS
Every day, the team works diligently to ensure every aspect of medical care is of world-class standard and delivered seamlessly. Scrupulous care is part of Aesthetic Health’s DNA – we are CQC-rated ‘Outstanding’, and continually work to supersede our own rigorous standards and our patients’ expectations.
METICULOUS CARE DELIVERY
Aesthetic Health is medically meticulous, with exacting attention to all details of care delivery. Every clinical team member involved in patient care has an in-depth understanding of the patient’s individual needs, and keeps their prescription and treatments finely tuned, according to their progress and feedback.
AH 7-Star Care
Regenerative care is our number one priority. From medical aesthetics to skin health and holistic care, we lead the way in results and experience.
FIRST STEPS
Our specialist team will be delighted to help answer any questions you may have. Your first consultation may take place remotely or in-clinic, where one of our experts will assess your health and concerns.
CONSULTATION, EXAMINATION AND PRESCRIPTION
The next step of your journey involves your Comprehensive Consultation and Signature Examination. During this time, we explore your concerns, aspirations, underlying health, and lifestyle factors, and examine your tissue health via our unique Detailed Diagnostics method. This will then be woven into your individual treatment prescription, which will be shared with you for consideration. There are usually several routes to a destination, and it is important that your chosen route reflects your desires, goals, health philosophy, and chosen investment.
CARE CURATION
Your personal Care Curator will be in touch with you at your convenience in the days following your consultation to discuss your prescription. This is your journey, and is designed to be a consultative and collaborative experience to ensure it best aligns to your needs. Once you have settled on your mutually agreed optimal approach, your Care Curator will conveniently schedule your synergistically sequenced appointments to progress your regenerative journey.
UPON ARRIVAL
Our luxurious clinic, located in a quiet, private nook just outside Leeds, is here to help you feel relaxed and at home. Before your appointment, our team will be busy preparing for your arrival, ready to welcome you through our doors and ensure that you are happy, confident, and set to commence your treatment journey. We know that receiving a new treatment may feel daunting, so rest assured that we always operate at the highest levels of safety and care. We will be there to guide you every step of the way.
IN THE TREATMENT ROOM
We are passionate about providing you with the best experience. Once you are settled in your own specially prepared treatment room, we will begin talking you through the procedure and ensuring you understand the process. You will have ample time to consider your options and ask any questions before any treatment begins. All our treatments are underpinned by our Unique AH Values and 7-Star Care tenets and are carried out by an expert in the respective field.
AFTERCARE
True regeneration does not occur in a day. The real magic happens in the weeks and months following treatment, when your body’s newly awakened natural forces of repair really start to work at the task in hand! We will provide you with careful guidelines and advice for you to follow, in order to maximise your treatments and promote optimum results. We also offer ongoing support following treatment, with our clinic team never more than a call away to answer your queries.
EFFECTIVE SKINCARE BEGINS AT HOME
As a cornerstone of the services offered, each patient is provided with a complimentary, personalised skincare prescription – a tailored regimen developed exclusively for them. This is no generic, one-size-fits-all solution, but rather a carefully curated selection of products meticulously chosen to address the unique needs and concerns of the individual. Through an in-depth consultation process, the clinicians take the time to thoroughly assess the patient’s skin type, existing conditions, and desired outcomes, crafting a specialised routine that is optimised to deliver transformative results.
AH has proudly partnered with a premier skin concierge service that discreetly delivers a wide range of premium, medical-grade skincare products directly to patients’ homes ready to be seamlessly incorporated into their daily self-care routine. This ensures the highest levels of efficacy and convenience. The practice provides access to multiple medical-grade products that are not available in regular retail stores, rather than limiting options to just one or two brands.
